Delivery

You must check all your orders on receipt of delivery for any missing items. If any goods are missing, report it directly to Tennants within 7 days to be eligible for replacement.

In fact, check all your packages for damage that effects its integrity as well. Since this is the easiest indicator that something is amiss. Note any substantial package damage in writing when you sign for the delivery. And report it to us as well within 24 hours to be covered by our returns procedure.

To report missing or damaged goods - email number plates at sales@tennantsuk.com or phone on 0115 9738084. Our office hours are listed on the contact us page.

A signature is required on delivery of your number plate shop order. And your package should undergo a quick visual check for Damage before you accept it. First evaluate any damage and report anything you find that effects its integrity to the driver. And remember to write it down when you sign for the delivery.

Our dispatch team uses protective materials within packaging, including paper and air pillows. But if you find any damage to your goods, you will also need to report it to us. Ensure you report it within 24 hours to be covered by our returns procedure.

To report damaged goods - email number plates at sales@tennantsuk.com or phone on 0115 9738084. Our office hours are listed on the contact us page.

Most deliveries will have a set charge of £10 unless you are ordering over £300 worth of goods - pre tax. If that is the case, then the option for Free Shipping appears and is pre-selected for you. Refresh the page if it isn't visible and you believe it should be.

To qualify for free shipping, your order must total at least £300 excluding VAT and not contain an excluded item. The option automatically becomes available in the cart or during checkout, once an order meets the target amount. The Shipping Address used for delivery is the one selected by you during checkout or the default set in your account dashboard.

Note: Free shipping also applies to pallet shipped goods once an order goes over £300.

Unless you select Customer Pickup, we have a single Standard Delivery cost of £10. This charge covers most goods except those that need to be pallet shipped. The charge for Pallet Shipping is £50, but this is only active on large items like printers & roller jigs.

For your online orders we use a national carrier and a next working day service. This means most orders ship the next working day after they've been received. And you can see the cost and select an address for delivery during checkout.

All orders must be checked on receipt of delivery and any shortages or damage to packaging, noted in writing with the delivery driver and signed for as damaged. Individual goods should also be checked for damage or missing items and if any found reported directly to us within 7 days of delivery to be eligible for refunds or replacement.

Note: Free Shipping is available on all orders over £300 excluding VAT, including pallet shipped. Smaller orders are eligible for local pickup, contact us to agree a time and date.

Some of our large or delicate items like jigs and printers are Pallet Shipped. This means an extra delivery cost of £50 and further instructions for those receiving these goods. Shipping costs can be seen once products have been added to your basket or during checkout.

Due to their cost and bulky nature, we shrink wrap and large items and printers on a pallet. Consignment documentation should be attached to outside of the pallet or held by the driver. A signature will be required on delivery and goods should undergo a quick visual check for any damage, remember to sign goods as damaged if any is found.

A forklift or powered pallet truck would be best for moving these goods into storage due to their size and or weight. Stripping away the wrapping material means they can be moved one at a time but be careful not to cause damage if using a knife. Check the individual items and report any damage to us within 7 days of taking delivery.

Note: The Pallet Shipping charge will apply until our Free Shipping threshold of £300 is met. After that shipping is free, which includes pallet deliveries.