Shop Payments and Dispatch
On this page you can find out how we at the Tennants UK Shop take payments and dispatch your orders for delivery.
To see product pricing and make a purchase you will have to be logged into a shop account. We only sell to approved account holders situated within the mainland UK. If you are outside this area and wish to do business with us please use our company contact details and get in touch with your inquiry.
All prices are shown on the shop are in GB Pounds and without VAT, which is added during the checkout process. Payment is due immediately when ordering and deferred payment on this online shop has to be pre-arranged. You will be contacted if there’s a problem with your order or we have low stock on any of items, a refund may be offered in these cases. Customers with trade discounts should find the products reflect their individual prices.
Payment for each order becomes due immediately after you proceed to the checkout and place your order. First, the checkout provides an order breakdown and a final chance to enter any coupons or alter your shipping details. Secondly, the term and conditions indicator will need selecting before you can proceed to payment.
On pressing the PAY NOW button you are sent to our payment service provider Opayo, previously Sage Pay. You’ll see an order summary and its total cost along with a selection of payment methods. Simply select a method and follow its instructions. Once you have finished entering your payment information and its been verified, you’ll be sent back to our shop and your order receipt page. You can print it for your records, but your dashboard will store details of all your orders.
Opayo are now the industry leading payment gateway in the UK and we use it on this shop. It’s services gives our users a payment portal with built in fraud screening and SSL encryption for all payment details. This is a completely safe and secure service which accepts multiple methods of making a payment and provides financial verification services.
By using a payment gateway we can assure account holders their financial details aren’t stored on the shop and thus can not be accessed from within it. This includes any transaction information used when making a payment using the gateway. This service also makes it easier for us to be compliant with the latest data protection and privacy regulations.
Once an order has been received on the shop system you will get an automatic email confirmation. Our sales team will then process the order and check payment before it’s sent for dispatch. Also, a final order completed email with a receipt/invoice will be sent by our accounts department to the account holder.
Note: Opayo by Elavon are the new owners of SagePay. Elavon are a subsidiary of US Bank, one of the largest banks in the US.
We use a national carrier and ship most goods using a next working day service on orders received before 2pm. This means most orders ship the day after they’ve been received, but this can not be guaranteed since we process orders during office hours. The shipping address used for delivery is selected during the checkout process and must be within the UK mainland, since this is the extent of our online shopping service. We have a single standard delivery cost, which covers most orders except those pallet shipped, so ensure you include enough in a single order to make it cost efficient.
Our systems and printers are pallet shipped, this means an extra delivery cost of £50 and instructions for those receiving these goods. Due to their bulky nature these orders are shrink wrapped with consignment documentation attached to their outside. A signature is required on delivery and the goods should undergo a quick visual check for damage before signing. If any damage is found report it to us at firstname.lastname@example.org or by phone within 24 hours.
A forklift or powered pallet truck would be best for moving these goods into your storage area due to their size and weight. By stripping away the wrapping material, they can be moved one at a time but be careful not to cause damage if using a knife.
If installation and set-up is included with a product it will need storing securely until your installation date.
All orders must be checked on receipt of delivery and any damage to the packaging, noted in writing with the delivery driver and signed for as damaged. Individual goods should also be checked for damage or missing items, this includes pallet shipped products eligible for installation and training. If anything is found damaged or missing report it directly to us at Tennants UK within 7 days of delivery to be eligible for refund or replacement.
Smaller orders under £300 are eligible for Customer Pickup, and this option is shown during checkout. Because some items have longer lead-times, we suggest arranging a collection time to ensure your order’s ready. Remember multiple packs of components can be heavy, so be prepared for manual handling & loading.
If you need more information on how we take payments and dispatch orders please drop us a line. You can use our general contact details or get in touch with customer services with your inquiry.