Privacy Policy

Guests
When you browse this website your interactions are tracked anonymously by basic analytics. Which provides us with data on the number and actions of our website’s visitors. In addition, contact form submissions are checked to prevent spam and hacking attempts from bots. Check out Google’s Privacy Policy for more on their services and your information.

Account Holders
We collect information about you when you place an order, make an inquiry and when you rate a product or leave a comment. When you sign-up and consent to our email marketing, your email address is processed. We use security software to protect this shop and its data, this software also monitors when you log-in or log-out of your account and when you request a password reset.

Security Processes
Unauthorised and failed attempts to log-in to the shop are also recorded by security software which extracts data from our host server. This data includes general location, date and time, IP addresses and detected browser or device information. This is part of the security system we have in place to stop and inform us of attempted data security breaches.

Site Visitors
We use Google Analytics 4 to automatically track users of this website. So we can check it’s fast enough and see pageviews and visitor interactions. GA4 anonymises its data to prevent it containing personally identifiable information. And tracks events such as pageviews, internal links, downloads, form submissions and outbound clicks. This data is then stored by our analytics account for a maximum of 14 months.

Shop Accounts
Your email address and name are used by the the shop for automatic notifications like order confirmation. New account holders receive an email with their user name and instructions on how to set their account password. Submitted shipping addresses are used to create packing labels and as a target location for delivery. This personal information can be edited from within shop using your account dashboard or on each new order.

Account Information
Any account information you enter is used for security or to deliver shopping services and process orders. Your account details are kept within the shop system itself and stored until the account is deleted. This shop personalises repeat visits and provides access to your order history. Historic orders contain the name and address details submitted at the time they were placed.

In processing an order we may provide your selected delivery details to a chosen carrier, including any special instructions provided. We use payment gateways to process payments, these secure facilities collect legally required financial information for accounting and taxation reasons. While you subscribe to our email marketing your submitted email address is processed by Mail Chimp.

No personal information is shared with any other third parties.

Website Security
Website security software monitors site access and uploads in order to keep the shop secure for customers. To do this it crosschecks basic visitor data with rules and lists of known threats or patterns. It automatically provides us with firewall rules, malware signatures and malicious IP addresses. And also gives us anti-virus scanning and alerts us to any attempted hack or security breaches.

Website Security
This website is built upon WordPress, which from a security perspective is pretty secure. We do everything we can to ensure it stays secure, updating, maintaining and optimising the website and shop system on a regular basis. We use a firewall to provide additional security against unauthorised access, attacks and to provide a real time monitoring service with alerts. This site is run on a secure internal server protected by anti-virus and firewalls to prevent unauthorised access.

SSL Certificate
Your account information and our shopping service is further protected by us using an SSL certificate for this entire website. SSL stands for secure socket layer and it creates an encrypted connection between our site and your browser or device, you can tell its secure because the URL starts with https and shows a green bar or padlock. This is the same type of certification system used for online payments and banking services.

Secure Payments
We also use an external payment gateway to process our shop payments, they also use SSL ensuring there is no exposure to data at their end. Using their services also means this website stores none of your personal financial information within the shops system or database.

Data Breaches
We will report any unlawful data breach of this website’s database to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Consent Based Marketing
We use email to send information about our products and offer targeted sales promotions. These emails are only sent to subscribers who have directly consented to receiving them. You can opt in to receiving our marketing by completing a form on our contact us page – here. Once opted in to our email marketing your email address is added to an automatic mailing list kept and processed at Mail Chimp. We use this service to monitor our user’s email activity from the campaigns we send. To find out more about how MailChimp handles your information click here 

Opting Out of Marketing Emails
If you no longer wish to be contacted for marketing purposes, please complete the opt out form – here, or tick the opt out link at the bottom of each email. When you opt out of our marketing campaigns or close your shop account your email information is deleted from our mailing list.

Access & Alterations
Your account dashboard provides you with access to all the information kept on you within the shop system. It lists your name, phone number, email address and company address you consented to us using for account creation. The dashboard provides your with the means to alter all these details including the account password, it also lists your historic order history.

User Name
A user name is applied to your shop account on its creation, use this or your email address when logging-in. Our shop administrators will typically use a company name as the user-name when setting up a new account. Your user-name is the only data that can not be changed under this shopping system.

Shop Account Deletion
If you instruct us to cancel or close your shop account we will, after further verification via email, delete all the information kept on the shop website and remove you from the marketing list. Contact our customers services directly if you wish to cancel your overall Tennants UK trade account.

Your Personal Information
You have the right to request a copy of all personal information the shop holds about you. If you would like to do this, please complete the Personal Information Request form or email us directly. We will first send you an email to verify the request is genuine and then send a follow up email containing a link for you to download your data. You can correct or remove information you think is inaccurate or misleading from within your account dashboard. If you would like something deleted just contact us by email us with the request.

Analytics
To track website usage and compile statistics on activity, we use Google Analytics 4. GA4 uses machine learning and first-party cookies to distinguish between users and sessions. The GA4 cookie is a text file containing a string of digits, including a timestamp and a random number. Because it’s anonymous and cannot used by other services, explicit consent isn’t required.

Your Account
This shop uses cookies for a variety of functions from tracking users to handling the cart function. These cookies help the shop know when something is added to a list such as the cart and to track who is actually logged in (the user session). No personal information is stored within the session cookie it just tells the system where that customers personal data is stored within its internal database.

Block Cookies
You can set your browser or device not to accept cookies from the websites you visit. They will have instructions on how to delete and block cookies in its settings. You may find websites including this shop will not function correctly as a result of cookies being blocked. As an alternative to blocking you could use those settings to clear any cookies on browser closure.

We keep this website privacy policy under regular review and we will place updates on this web page regularly.
This policy notice was created on 7 March 2018.

v1 created 07/3/2018 – version 1.
v1.1 created 18/5/2018 – increased details on what data is collected, stored and how it’s used.
v2 created 30/5/2018 – GDPR update for shop customers to request a digital copy of their personal data.
v2.1 created 18/6/2018 – company telephone phone number update.
v2.2 created 12/7/2018 – Cookies and Google Analytics update.
v2.2 created 05/11/2019 – Fair Processing Notice added.
v3 created 10/05/2023 – Google Analytics 4 edits.