Privacy Policy

This privacy policy is for this website and online shop, it explains how Tennants UK Ltd uses any personal information collected about you when you use it and its services.

We take your privacy seriously and only use your personal information to administer your account and to provide our shop services. This privacy policy explains when and why we collect the information, how its kept secure and who has access to it.

This policy notice should be considered supplementary to our terms and conditions.

A Privacy Policy as secure as a locked padlock

Sections - open to view details

When browsing this website you are tracked anonymously by basic analytics which provide us with simple visitor numbers, this information is collected using cookies. We also collect information about you when you apply for an account, place an order, make an inquiry and when you rate a product or leave a comment.

Site Visitors
Any analytic information is simply used to ensure the website and shop operates efficiently for the numbers using it. This basic data includes visitor numbers and page visits.

Account Applications
When you apply for a shop account we request your RNPS Id number and business name, this checked against DVLA records to prove you are a registered number plate supplier. We conduct this validation to ensure we don’t contribute to any illegal activity (only DVLA registered suppliers are permitted to make number plates).

Account Information
Your account information is used by us to deliver shopping services and to process orders. The website personalizes your repeat visits to the shop and your account provides access to your order history. If a coupon or promotion is used with an order this is also stored within the order. A payment gateway is used to process shop payments, we have no access to this secure facility except final accounting reports. In processing orders we may send your selected delivery details to a chosen carrier, this may include any special instructions.

No personal information is shared with any other third parties.

Website Security
This website is built upon WordPress, which from a security perspective is pretty secure. We do everything we can to ensure it stays secure, updating, maintaining and optimizing the website on a regular basis. We use a software firewall to provide additional security against attacks and to provide real time monitoring with alerts. Our internal shop admin are forced to use strong passwords with recorded access. This website is run and its data stored in a secure environment protected by anti-virus and with firewalls to prevent unauthorized access.

SSL Certificate
Your account information and our shopping service is further protected by us using an SSL certificate for the entire website. SSL stands for secure socket layer and it creates an encrypted connection between our site and your browser, you can tell its secure because the URL starts with https and shows a green bar or padlock.

Secure Payments
We also use an external payment gateway to process our shop payments, they use SSL ensuring there is no exposure to data at their end. Using their services also means this website stores none of your personal financial information.

Consent Based Marketing
We use email to send information about our products or offer sales promotions. These emails are only sent to subscribers who have directly consented to receiving them. You can opt in to receiving our marketing by completing a form on our contact us page – here. Once opted in to our email marketing your name and email address is added to an automatic mailing list kept and processed at Mail Chimp.

Opting Out of Marketing Emails
If you no longer wish to be contacted for marketing purposes, please complete the opt out form – here, or tick the opt out box at the bottom of each marketing email. When you opt out of our marketing campaigns or close your account your email information is deleted from our mailing list.

Access & Alterations
Your account dashboard provides you with access to all the information kept on you within the website. It lists your name, phone number, email address and company address you consented to us using for account creation. The dashboard provides your with the means to alter all these details including the account password, it also lists your order history.

User Name
A user name is applied to your shop account on its creation. You can use this or your email address when logging-in. Our shop administrators will typically use a company name as a user name when setting up a new account. The user name is the only user data that can not be changed under this shopping system.

Account Deletion
If you instruct us to cancel or close your shop account we will, after further verification, delete all the information kept on the website and remove you from shop marketing.

Your Information
You have the right to request a copy of all information we hold about you. If you would like a copy of some or all of your personal information, please email or write to us with your request, there may make a small charge for this service. You may also ask us to correct or remove information you think is inaccurate, misleading or no longer wish us to keep.

Analytics
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior. This information is used to track visitors of the website and to compile statistical reports on page activity.

Your Account
This shop uses cookies for a variety of functions from tracking users to handling the cart. The cookies help the shop know when something is added to a list such as the cart and to track who is actually logged in (the user session). No personal information is stored within the session cookie it just tells the system where that customer data is stored in its internal database.

Block Cookies
You can set your browser not to accept cookies from the websites you visit. Your browser will have instructions on how to delete and block cookies in its settings. You may find websites including this shop will not function correctly as a result of cookies being blocked.

We keep this website privacy policy under regular review and we will place updates on this web page regularly.
This policy was last updated on 07 March 2018.

Contacting Us

Please contact us using the information below if you have any questions about our privacy policy or the information we hold about you.

Postal Address

Tennants UK Ltd
77 Duke Street
New Basford
Nottingham
NG77JN

Contact Details

Telephone Number: 01159738080
Email Address: sales@tennantsuk.com

Company Details

Company Registration No: 924063
VAT Number: 116 644281