Accounts

If you have lost or forgotten your password, simply click this link and follow the instructions to create a new one. This shop has a built in system to cover Forgotten Passwords. If you have lost your password, simply go to Log-In like normal but click the lost password link on that page.

You will then be taken to a reset password page where you will need to enter your email address, please use the same email linked to your shop account. The shop system will then send an automated email with a link for you to set a new password for the account.

When you Log-In or when you use a My-Account link, you will be sent to your Account Dashboard area. Here you can set your account details like billing and shipping addresses, alter the email address used for the account and set a new password. The dashboard is split up into six tabs, quick details on each area can be found below.

Dashboard: This tab leads to the account homepage. There are links on it to the shop, privacy policy, terms and conditions and our contacts page.

Orders: On this page you can find a list of your orders with the last order you placed at the top. On each individual order page is listed the date the order was received and its current condition (processing/completed). Products included on the order are listed with their price, with the orders overall shipping cost, VAT and total. The orders billing and shipping addresses at the time are also shown here.

Re-Order: On each individual order page just above the billing or shipping address, is a button labelled 'Order again' By clicking this button you will be able to re-order this complete order. The system will then add this list of products to the current cart and then take you to the cart page, ready for checkout.

Addresses: You can set or alter the default addresses used by the shop system on this page. These details are used to pre-populate the fields used for both the billing and shipping addresses. We recommend setting to the Billing Address to match the payment method you use to pay for orders to ensure payment is successful.

By default the system uses the billing address first. On checkout, you can select an Different Shipping Address by ticking the checkbox. You can alter both addresses during checkout for a single order if you wish.

Account Details: Here you can alter the user name and set the email address the shop uses to communicate with you. This email address is used by the system to send notifications for orders and messages. You can also Alter your Password here, simply enter your existing one before twice entering a replacement password.

Logout: Clicking logout returns you to you account dashboard, where you need to confirm the logout request before it can happen. Once confirmed, you will automatically be taken back to the account log-in page.

Once you have been approved for a trade and shop account you should receive a email with your shop Username with a link to set up your own Password. Click the link and your default browser will open and send you to the shop and the Password Creation Page, simply type your password into the boxes. Account passwords must be at least 10 characters long and not contain your username for security reasons.

We recommend the use of strong passwords when online, a password manager can help you store them safely. You can find a selection of these by searching online.

All the details related to your shop account can be altered in your Dashboard, this is the area you are taken to on Log-in. The name and email address the shop uses to communicate with you can be altered here. The email address is used to send you notifications on your orders. You can also alter your Password in the dashboard, simply enter your existing one before twice entering a replacement password. Please take the time to make your Billing Address match your payment method and add a Shipping Address if it's different.

The system stores these details securely, and when you're shopping it automatically populates the checkout fields with these details, saving you time later. If you are a trade customer with an established discount your prices should reflect any reduction.

Account usernames can't be changed for shop customer accounts, this is a limitation of the shop system. By default we use company names if available. Customers can Log-In using their username or the email address associated with the shop account.

To Log Out either click the link at the top right of the page which will take you to your account dashboard to confirm the instruction.

Alternately you can return to your Account Dashboard and once there click log out. The page will then reload and ask you to then confirm your intention. After logging out you will be sent to the log-in page, product prices will hidden on the shop and you will be unable to buy any goods without logging in once again.

There are several locations with links leading to the customer Log In. These are the Top Bar located on the right hand side of the page, the main navigation using the Account Pages and on the footer within the Account Links.

All these links lead to a system controlled 'my-account' page with fields for your user name and password. Once logged in or when using the account dashboard link you will automatically be be sent to your Dashboard area.

This shop comes with a basic re-order facility for completed orders.

To re-order you simply need to access your account dashboard and enter your My Orders area. Now locate the order you'd like to buy again, and click it to open it. On each completed order just above the billing or shipping address, is a button labelled Order Again. Finally click this button, to re-order all the products in this order.

The shop system will add those products to the current cart and then automatically take you to the cart page. So you can review it and alter the quantity, before you go and checkout.

Note: Discontinued products will not be transferred to the new cart.

Changing your password can be done from within your Account Dashboard. The dashboard allows you to alter your account settings, passwords can be found within the Edit Account tab.

Simply click to load the edit account page and then locate the password fields, you will need to enter your current password first to validate any changes. Then, you can enter and then confirm your new password. Click the Save changes button to update the settings. You will need to enter the new password when you next Log In.

To view your Order History, browse to your account dashboard and select the My Orders tab on the left menu. Or click the ORDERS box from the large boxes displayed on the right. Alternately, when logged-in you can use the Orders link under the Account Pages Menu.

The orders page displays a list of your previous orders, with the latest placed at the top. Simply select and click an order to view a full breakdown of its contents. On each order, you will find the date it was placed and its current condition (processing/completed). All items in the order are listed, along with its price, shipping and VAT. Along with the billing and shipping address you chose at the time.

To reorder an old order, simply click the Order Again button, found after the details. This feature adds all the items to your cart, but with current pricing. Any discontinued goods will not be transferred to your cart, To finish, simply go through checkout and pay.

You can Opt Out of email marketing for the shop at any time, the simplest method is to click the unsubscribe link at the bottom of the sales email. This automatically removes that email address from the marketing list for news and offers

Alternately, you can browse to the contact us page on the shop and fill in the Opt Out Form towards the bottom of the page. Once we have received your request we'll remove you from any emailing lists as soon as possible.

If you have lost or forgotten your password, simply click this link and follow the instructions to create a new one. This shop has a built in system to cover Forgotten Passwords. If you have lost your password, simply go to Log-In like normal but click the lost password link on that page.

You will then be taken to a reset password page where you will need to enter your email address, please use the same email linked to your shop account. The shop system will then send an automated email with a link for you to set a new password for the account.