Shopping

Once you are happy with the contents of your cart you need to click Proceed to Checkout. The checkout page is where you confirm your order, select a shipping address and add a note to the order before you make a payment and place the order. Checkout has various sections for you to review and fine tune an order before you place it, you can find details of them below.

Payment for each order becomes due in full before you can place it on the shop.

Discount Code
At the top is the discount code area, simply click to open it to use. Here you get a final chance to input a coupon code and get a reduction on your carts total price.

Billing Addresses
If you have filled in the billing and shipping addresses within your dashboard, these fields will be pre-populated and wont need changing. Ensure your Billing Address is set to the same as your payment method to help ensure your payment is accepted. A Valid Email address is required for order and dispatch confirmation. To set up Delivery to a Different Address, simply tick the box and alter the fields for the alternate address.

Order Notes
Enter any instructions regarding the order, delivery or any further requirements in the box provided.

Opayo (formerly Sage Pay)
On pressing the Pay Now button on the checkout page you are sent to our payment service provider Opayo. There you can see how much is left To Pay, along with a selection of possible payment methods. Simply select one method, follow its instructions and enter your payment details. Click Confirm to make the payment and place your order on the shop.

Once payment has been verified, you’ll sent back to the shop and the order confirmation page. The shop sends you an email to confirm the order has been received and is now visible in your order history. Once the order has been checked and stock allocated, its status will be updated. You'll then get an email reporting its been sent to dispatch for delivery.

Our accounts department will send you a final receipt/invoice of your order for your own records.

To place an order simply Log-in and browse the shop, adding items to your cart as you go using the Add To Basket buttons. The shop confirms when a item has been added to the cart and you can adjust any quantities on the cart page. Once you are satisfied with your selection go and view your cart. The cart page is split into two sections, an Order List and the Cart Totals.

Order List
The order list provides a breakdown of all the items in the current cart. Products are listed with unit price, current quantity and subtotal. Clicking a product image or name will take you to that items product page. To remove a particular product simply click the left hand Cross and that item will be automatically removed from the cart. Quantities can be altered by adjusting each products amounts and then pressing the Update Cart button. At the bottom of this section there is also a box for entering a Coupon code with an Apply Coupon button to apply its effects to the carts contents.

Cart Totals
The cart totals section is where the order totals, shipping costs and VAT figures can be found. Free Shipping, if eligible for this cart can be selected here for delivery costs. Or you can select Customer Pickup on smaller orders and arrange to collect in person. Once you’re happy with your cart contents click the Proceed to Checkout button, and you’ll be forwarded to make your payment.

Checkout

The checkout page provides an order breakdown and a final chance to enter any coupons or alter the shipping details. The term and conditions indicator will need selecting (ticking) to indicate your consent and understanding before you can continue to making payment.

Payment for each order becomes due in full immediately when you place an order.

On pressing the Pay Now button you will be sent to the shops payment service provider Opayo, previously Sage Pay. You will see an order summary and its total cost along with a selection of payment methods. Simply select a method and then follow its instructions and enter your payment details.

Once you’ve finished entering your payment information and its been verified, you’ll sent back to the shop to an order confirmation page. The shop will also automatically send you an email to confirm the order has been received and is visible in your order history. Our accounts department will send you a final receipt/invoice of your order after dispatch for your own records.

Note: Remember to get in touch with us if you selected Customer Pickup, instead of delivery. Some items have longer lead-times so it's best to pre-arrange collection, to ensure your order is ready.

To see prices you will need to be a shop account holder and Log In to your account. Without being logged in no-one can see their prices, get discounts or order anything from the online shop. If you are a trade customer with an established discount, plate media prices should automatically reflect your individual prices.

Shop Accounts
To purchase from us you’ll need to be over 18 years of age and hold a trade and shop account. You can apply on our Account Application page, read both the shops terms and conditions and privacy policy before submitting any request for an account. Both these documents should be considered supplementary to our Trade terms and conditions, which covers our Business to Business relationship. Be aware, we only accept account requests from DVLA registered number plate suppliers. And you’ll need to provide us with your valid RNPS Id number and business information on application for verification.

The shop operates a business to business service, selling number plate supplies to authorised clients only. Payment is due in full on order checkout and there is no form of deferred payment.

All we ask is that you hold a valid RNPS Id number when you place an order and obey the terms and conditions of holding an account.

An Order Received confirmation is sent automatically by email when the shop receives your new order. You can see an example of this in the picture below.

The order confirmation email is only sent once you have been through the checkout process and have paid for your goods. This email is only an acknowledgement but you will receive further confirmation later on that your goods have been packed and sent for dispatch.

Finally, our accounts department will send you a final receipt/invoice for each order you make for your own record keeping.

You can use your discount coupon by entering its Coupon Code on the Cart page or when Checking out. Simply type the code into the discount field and click the Apply Coupon button to apply it.

Cart page
The cart page is split into two sections, an order list and the cart totals. The order list at the top of the page provides a breakdown of all the items in the current cart. Each product is listed with their unit price, current quantity and subtotal. You can alter quantities and remove items completely on this page.  At the bottom of this section there is also a box for entering a Coupon code with the Apply Coupon button next to for apply its effects.

Checkout page
The checkout page has the discount code section at the top of the page, since this is the last chance to apply a coupon to the order. Just like the cart page, there is a box for entering your Coupon code with a Apply Coupon button right next to it.

To purchase from us online you’ll need to be a Tennants UK Customer and have a Number Plate Shop Account. You can register for an account using our Application Form, or by emailing us with your request. Whereas, existing customers should contact our customer services team to request one.

This shop operates a Business to Business service, selling supplies to trade customers within mainland UK. Because there is no deferred payment, all orders must be paid for in full on checkout. And for compliance reasons, we will periodically check that you order matching components. All we ask is that you hold a valid RNPS number and obey the conditions of being a trade customer.

Be aware we only accept requests from DVLA registered suppliers, since this is a required legality. You will also need to provide us with your RNPS (SID) number and business details for verification. And please read our shops terms and conditions and privacy policy pages. Which are supplementary to the terms that cover our business relationship.

Note: Shop accounts are automatically deleted after 12 months inactivity or 18 months without purchase. So if you only buy once per year, please ensure you log-in to keep your account active.